Wednesday, December 4, 2013

Contracting: Is the Frequent Flier Arrangement Really Voluntary?

This gentleman claims that he was cut off, after the NW/Delta merger, because they "wanted to get rid of all their high-mileage customers."

Appalling ignorance of airline economics aside, should the airline be able to cut off people who complain too much?

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Do you have suggestions on where we could find more examples of this phenomenon?