This gentleman claims that he was cut off, after the NW/Delta merger, because they "wanted to get rid of all their high-mileage customers."
Appalling ignorance of airline economics aside, should the airline be able to cut off people who complain too much?
Appalling ignorance of airline economics aside, should the airline be able to cut off people who complain too much?
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Do you have suggestions on where we could find more examples of this phenomenon?